We recommend that the USB cable you use supports the following specifications: (If you are using a USB hub, remove it and connect your Brother machine directly to the computer.) Disconnect both your Brother machine and the computer and reconnect. Try disconnecting and reconnecting the USB cable at both ends. NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system. STEP 2: Check the connection of your Brother machine and the computer If the machine's screen is blank or in Deep Sleep Mode, press any button on the machine to see if it wakes from Sleep Mode. If an error is displayed, go to the Troubleshooting section and find a solution. Make sure that your Brother machine is turned on.Ĭheck if the machine's display or the LED indication of your Brother machine is showing an error. STEP 1: Check the status of your Brother machine Restart your Brother machine and the computer.Check the connection of your Brother machine and the computer.Check the status of your Brother machine. To resolve this issue and be able to print again, follow the recommendations below:
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